For medical aesthetics clinics

    One treatment shouldn't be the end of the conversation.

    Aesthetics patients are high-value and highly rebookable, but only if someone reaches out at the right moment. Coherent handles the timing, the message, and the conversion.

    The challenge
    Aesthetics has the highest patient lifetime value of any private clinic segment, but also the highest silent churn. Patients who had a great treatment don't always come back unless prompted. Post-treatment follow-up windows are short. Consultation-to-booking drop-off is high. And with no NHS safety net, every patient relationship is commercially critical.
    Where Coherent makes the difference
    Legacy

    Lapsed patients reactivated at the right treatment interval

    Coherent identifies patients approaching their next treatment window, Botox at 3–4 months, filler at 9–12, and reaches out proactively, before they start searching for a new clinic.

    Consult

    Consultation-to-booking conversion maximised

    Patients who attended a consultation but didn't book receive structured, personalised follow-up, at the right cadence, without your team manually tracking every open lead.

    Cancellation

    Last-minute cancellations filled before the slot is wasted

    In aesthetics, an empty treatment slot is pure lost margin. Coherent responds to cancellations immediately and fills the gap from a managed waitlist.

    Billing

    Package and deposit payments collected seamlessly

    Outstanding deposits or package balances are followed up automatically, protecting your revenue without putting your patient relationships at risk.

    The killer insight

    Most aesthetics clinics focus on acquiring new patients. The highest-margin growth lever is the patient who came in 9 months ago and hasn't been back, you already have their trust, their data, and their treatment history.

    The evidence
    Aesthetics clinics using Coherent recover 15–20% of revenue through legacy reactivation, consultation conversion, and cancellation recovery, from patients already in their database.

    See it for yourself

    Find out how much your clinic
    is leaving on the table.

    Most clinics are surprised by their leakage figure. Coherent surfaces it on day one.

    Calculate your revenue leakage →Book a demo

    Explore by use case

    Patient recall softwarePatient retention softwarePatient follow-upPatient engagement softwareCoherent Engage

    How Coherent compares

    Coherent vs hiring in-house staffCoherent vs an AI receptionistCoherent vs a marketing agency

    Other clinic types

    dental clinicsdermatology clinicsphysio, MSK & chiropractic clinicswellness clinicsprivate GP clinicsprivate hospitals