Enquiry bookedCoherent Engage
Asked a question · still unbooked
Enquiries go quiet and marketing spend is inefficient.
Increase conversion without spending more on marketing.
Switch on follow-upFollow-up is on
The healthcare CRM for high-volume providers
Take routine coordination your desk.
Drag or tap the switch
Same team. Fewer loose ends.
Engage and support every patient without hiring more staff.
Coherent helps you deliver five-star patient service beyond the treatment room by following up, answering questions, booking appointments and taking payment, with the team you already have.
Less work falling through the gaps
Better service starts with everyday moments.
Delivering five-star patient care isn’t just about what happens in the treatment room.
Enquiry bookedCoherent Engage
Return visit bookedCoherent Engage
Cancelled or due back · no visit planned
Patients disengage and drift.
Improve patient retention.
Proactively engage patients from intake to discharge.
Switch on follow-upFollow-up is on
Routine request handledCoherent Coordinator
Calls · messages · booking · payments
Your team is stretched.
Make your team more efficient.
Switch on coordinationCoordination is on
In their own words
Hear from the people running the clinics.
Coherent freed up hours every day while preserving the client relationships that matter most.Terese DunneOperations Manager · InjectualFull case study
We want to focus on care, not chasing bookings. Coherent makes that possible.Dr ElliottFounder · Advanced ChiropracticFull case study
Coherent speaks to our patients the way we would: warmly, personally and with purpose.Dr NestorFounder · The Mayfield ClinicFull case study
Coherent Payments has made our patient payment journey seamless.Diogo PereiraHead of Commercial · Fortius Clinic
Reactivation is a massive source of patients, and potential revenue, that most clinics never tap into.Dr Geoff GambleCo-founder · Niagara Health & Rehab CenterFull case study
The patient experience
Make it easy to be your patient.
Before, between and after visits, patients want simple things.
Our five-star service standard. Each star builds on the last.
Star 01 · Reachable
Every channel in one place, so no question is left waiting.
EmailSMSWhatsAppPhone
ST
Sam Taylor
Do you have anything Friday after work?
We do. Here are three Friday evening times.
Star 02 · Responsive
Each reply arrives with the next step already written for your team.
Escalation
SB
Sophie Bennett
A little clarity before the next visit.
The next step
Check the account balance, then let Sophie know what she can use towards her next appointment.
Complete task
Star 03 · Clear
Times, deposits and what happens next, set out in one conversation.
Thursday at 6pm works for me.
Your appointment · Thursday, 6pmDeposit · agreed amountPay deposit
A reminder arrives the day before.
Star 04 · Personal
Messages shaped by each patient’s last visit.
Hi Sophie,
Thank you for getting back to us. Your last visit with Dr Maya Ellis was on 4 August. We can help you find an afternoon appointment for your next skin review.
Shaped by her last visit.
Star 05 · Proactive
A follow-up at the right moment, before patients drift away.
Patient recall
Hi Maya, ready for your next visit?
Yes, let’s book.
MAMaya · 8 Oct · 10:30
Five Stars Outside the Treatment Room
A practical guide to better service with the team you have.
One platform, four modules
Automate patient engagement and support.
Keep the human touch.
Choose the work your clinics need help with. The modules work together around your patient journey.
Switch a module on to see the work it handles.
Patient journey · all clinics
By clinicBy practitionerFollow-up list
Proactive outreach + inbound support
Would you like to find another time?
Yes, next week would work.
Here are your appointment options.
Mon 08:30Wed 12:15Fri 18:00
One conversation. Human judgement.
Can I change clinic and keep my practitioner?
Ellie, our AIBrings up your clinic’s guidanceA coordinatorChecks the details and replies
Yes. Dr Isla Morgan also sees patients at Alder House on Thursdays.Checked and sent by Emma, coordinator
Give complex questions a human answer.
Coordinators and Ellie, our AI, follow your clinic’s guidance.
Explore CoordinatorAppointment and payment, together
Thursday at 6pm works for me.
Lovely. Here’s your appointment and deposit.
Thursday, 6pm · Dr Isla MorganDeposit · agreed amount
Pay deposit PaidThe elephant in the room
Use patient feedback to improve provider operations.
Every reply says something about how a patient feels. Coherent helps your team notice, so a worried patient gets reassurance and an upset one reaches a person.
Cancellation Rebooking
A cancellation doesn’t have to be a lost visit.
Cancelled visitSession 3 cancelled, no new time
Follow upA personal message from your clinic
Arrange a new timeHere are your appointment options
Take the depositInside the same conversation
Programmes built around your clinic
Programmes aligned to your patient journey.
We set up the Coherent modules around your patient journey, booking rules and goals. Each programme handles a specific job, from following up an enquiry to helping a patient rebook.
Connected to your practice system
Works with your practice management system.
Connect patient and appointment information. Keep your team working in the system they know.
Who we work with
Built for busy clinics ready to grow.
Coherent has the most impact when there’s enough patient activity, a team ready to change and reliable information to work with.
Patient volume
Usually around 500+ appointments a month, with more than one person on the front desk.
That’s us
A shared goal
Leaders and the front-office team want the same improvement.
That’s us
Reliable foundations
Clear patient records and a diary the team can book from.
That’s us
Switch on the ones that sound like your clinics.
Let’s talk about the elephant in your room.
See what Coherent could handle for your clinics. We’ll walk through your follow-up, booking and payment process together.
Book a demo