Follow up with every patient.Every time. At the right time.

Superhuman patient coordinators that keep patients engaged, booked, and supported throughout their journey.

From solo practices to large groups, the clinics we support
care for 563,000+ patients globally.

These are your biggest challenges

and how you solve them with Coherent, hands-free

Leads die in a spreadsheet

Enquiries get logged on a list, chased once if at all, then slip to the bottom and vanish.

The book goes quiet

A big base of past patients stops coming back, and recall is always second on the list.

Always firefighting

The team is buried in phones, payments and bookings, with no time for proactive outreach.

Your patients are
slipping through the cracks

Without proactive patient engagement, patients drop off at every stage of the journey

How many patients should
still be coming back?

Most clinics don't know — or they're tracking
the wrong retention metrics.

How many patients should
still be coming back?

Most clinics don't know — or they're tracking
the wrong retention metrics.

Introducing Coherent

Scale patient engagement, bookings,
and support without hiringScale patient engagement,
bookings, and support
without hiring

Coherent Engage

Your proactive patient taskforce — converting enquiries, recalling lapsed patients and driving patient retention by keeping every patient on track.

Coherent Engage

More appointments, always on
Reduce front office pressure without extra headcount
Grow your patient book, not your team
AI-orchestrated, human-led conversations

$Coherent Payments$

Coherent Payments

Pre-payment, outstanding balances, every payment method — secured and settled, directly into your PMS.

$Coherent Payments$

Coherent Payments

Self-pay, finance, insured – all in one place
In-clinic terminals and remote payments unified
Intelligent chasing to reduce payer debt
Bank-grade security that patients trust

Human-grade patient support at scale

Patient journey monitoring

AI agents monitor the full patient journey to identify off-track or disengaged patients.

02AI-powered orchestration

Personalised follow up at the right time on the right channel, with the right message.

03Human to human conversation

Real patient relationship management — empathetic, human conversations handled by experienced patient coordinators.

04Patients booked & back on track

Patient coordinators rebook patients directly into your practice management software (PMS/EHR) and capture pre-payment just as you would; no extra work for your team.

+100,000

Patients supported across the US, UK, Canada

+18%

Appointment uplift, no new headcount

Real results. Real clinics.

hundreds of additional appointments, less staff

A private clinic team using Coherent to coordinate patient communication and follow-up

Hi Lizzy — message from Serenity Dental Clinic

Patient intelligence,
not automationPatient intelligence, not automation

Understand where every patient is on their journey, and deliver a patient experience built on empathy and accuracy.

Explore by use case

One platform, the whole patient journey.

Whatever you're trying to fix first, there's a dedicated way Coherent helps.

Patient recall Patient retention Patient experience Patient communication Patient follow-up Patient engagement Patient engagement software Healthcare payments

Stop the leak

Better for patients, better for profit

"Coherent freed up hours every day while preserving the client relationships that matter most."

Terese Dunne, Operations Manager

Injectual

Full Case Study

Injectual

"Far more leads are turning into bookings. I’m a happy chicken"

Joëlle Rotsaert, Co-founder

Injectual

Full Case Study

Injectual

"Coherent brought well over a hundred patients back into our clinic"

Louise, CEO

Nakedhealth

"We want to focus on care, not chasing bookings - Coherent makes that possible"

Dr Elliott, Founder

Advanced Chiropractic

"Coherent speaks to our patients the way we would: warmly, personally, and with purpose."

Dr Nestor, Founder

The Mayfield Clinic

Full Case Study

The Mayfield Clinic

"Coherent Payments has made our patient payment journey as seamless"

Diogo Pereira, Head of Commercial

Fortius clinic

"The patient list nobody called. Now the fastest-growing one."

Dr. Geoff Gamble, NHRC

Niagara Health Rehab Center

Full Case Study

Niagara Health Rehab Center

Loved by
clinics.

With the combination of recall and new patients being followed up with, and the team's time opened up for actual ops work, I feel like I can breathe. The clinics are filling up, it's really good to see, it really works.

LondonGroup CEO Medical Aesthetics

We had someone in from 2021 and another patient from 2018, so whatever you're doing is definitely working!

LondonClinic Manager Dentistry

Patients are saying they are grateful for the kind message - wondering what it is that you do that's better than what we've always done!

WalesClinic Owner Dermatology

We have seen a 9% uplift in revenue compared to August last year. Pretty incredible given we're not spending any more on marketing.

LondonClinic Owner Minor ops, wellness, aesthetics

Loved more
by patients.

I've had a busy year with moving houses. Thanks for the reminder I need to book in! How about early April?

Dental Patient

You've been incredible. Thanks so much for the help - next week works well for Weds at 11:30.

MSK Patient

You're like a mind reader! I was just thinking I need to book back in for a follow up :)

Aesthetics Patient

Thanks for checking in. My knee's been acting up a bit.

Stop paying for software logins.
Start enjoying outcomes.

Get in touch

Book a 30-minute discovery call to see how Coherent can help you address patient drop-off.

Follow up with every patient.Every time. At the right time.

Superhuman patient coordinators that keep patients engaged, booked, and supported throughout their journey.