When follow-up is done right, patients return — and clinics thrive. Here's what they're saying.
Real messages from real patients, anonymised, unsolicited, and sent after simple, human follow-up.
"Hi, I have been meaning to get in touch with you guys. I definitely want to start back up again. Thank you so much for chasing me down to book"
"Thank you for calling, you're calling at the right time."
"Thanks so much for reaching out. I'm doing amazing! I've managed to get back to work part time and plan to do more hours next year and all of that is solely down to Rowan. I've now got a dog and life is great. I do plan on coming back in the new year just for a bit of a top up just to keep on top of things but I can honestly say that Rowan has given me my life back"
"Apologies I missed last weeks appointment. Your email has just nudged me into thinking I need to rebook for this week to get myself back in line. Please can I ask that we do this if you have any availability preferably at the end of the day that would work."
"Sorry for my delay in rebooking my appointment. My previous appointment was cancelled due to illness. Would it be possible to rebook?"
"Thank you very much for reaching out and checking in on me. I must apologize for not being in touch sooner, as I've been living outside of the UK. I am delighted to hear from you. I would love to come back to the clinic, as I do need some dental work done. I must say, the work I've had done elsewhere has never quite compared to the excellent care provided by Dr Mickey. Therefore, I would like to make an appointment for the new year."
"Your test message piques my interest; I will definitely come to see you for a consultation."
"Thanks for getting in contact. Been struggling to find the time to call and book and no; this text is timely!"
"I have had a busy year with moving house and have just had no time to get in. Thank you reminding me that I need to make an appointment !!! I will call the practice and get one sorted."
"Yes, I am ready to get back to it. Sorry for such a long break"
"Your message is well timed as I was planning to get in touch to have a follow up consultation."
"Lovely hearing from you. I would love to have an appointment booked for Billie for an overall check-up if possible?"
"Hi there, hope you are doing well and thank you for the message. I was wondering if you were open this weekend or next? Potentially to drop by and get some more ZO skin health Brightalive"
"Thank you for your message. I would be looking to come back and finish my treatment."
"I have not signed up with another dentist practice. I did not receive any updates or routine check up from the lotus clinic for some strange reason?? How do I update my details exactly?"
Feedback from teams using Coherent to re-engage patients, recover lost revenue, and build long-term trust.
"I'm learning from you guys. It's such a huge insight for us. Just with a few emails, you've managed to get clients back from 5 years ago."
"This has been the first week that our sales have started turning...there has been a shift in the past week"
"My patients are saying they are grateful for the kind email, I wonder what it is that you do better than I've ever done in your communication with patients? A patient even hugged me saying, 'Lovely to see me!'"
"We'd always run cards and direct debits, but the old systems were slow and unreliable. The Coherent terminal works a hell of a lot better, once we got into the groove, we haven't had a single issue. What really stood out was the ability to send payment links to patients so they can pay remotely. That sort of forward thinking is what attracted me."
"I had a client feedback. She's not been to clinic in 10yrs and been meaning to come for ages. She's just always too busy, something comes up. The nudge in emails and text prompted the booking and she was thrilled to revisit. She said it's a great idea and loved being contacted."
"On other feedback, the columns are starting to get busier slowly and I feel this is making an improvement into what was a failing business with empty gaps being overlooked everyday, so thankful for this support, well done to all your team for collaborating and really making things move forward."
"Coherent brought well over a hundred patients back into our clinic"
"We want to focus on care, not chasing bookings, Coherent makes that possible"
"Coherent speaks to our patients the way we would: warmly, personally, and with purpose."
"It takes the pressure off our team and brings patients back without any hard sell"