Most private clinics have hundreds of patients overdue for their next appointment. Coherent finds them, reaches out at the right moment, and gets them rebooked — without your team running a single report.
Recall is unusual among growth levers because the patients are already yours. They have visited, they trust the clinic, and many genuinely intend to come back — they simply haven't been prompted at the right moment. That makes recall far cheaper than acquisition: there's no ad spend, no cold outreach and no convincing required, just timely, relevant contact. Yet because it's nobody's full-time job, it's the work most likely to be skipped when the diary is full. The clinics that treat recall as a system rather than an afterthought consistently turn their back catalogue into their most reliable source of bookings.
When recall depends on someone finding a spare hour, it happens in bursts — a flurry of calls one week, nothing for a month. Patients fall outside their ideal recall window, drift to a competitor, or simply forget they were due. The loss is invisible on any given day, which is exactly why it compounds: a clinic can lose a substantial share of its repeat revenue to lapsed patients without a single alarming moment. Systematising recall removes the dependency on memory and free time, so every patient is contacted at the right interval, every time.
The clinics that get recall right stop treating it as an occasional campaign and start running it as an always-on system. That means clear rules for when each treatment type is due, a defined sequence of contact across the channels patients actually respond to, and a single owner accountable for the outcome rather than a task that floats between busy team members. It also means measuring recall as its own line of revenue, so its contribution is visible and protected rather than buried in the day-to-day. Coherent operationalises all of this: it watches the database continuously, knows each patient's ideal interval, and works every overdue patient through a persistent, personal sequence until they're either rebooked or genuinely no longer reachable — turning a sporadic effort into dependable, recurring income.
Finds every overdue patient
Coherent continuously scans your patient management system and flags everyone past their recall window — by treatment type, last visit and expected interval. There are no reports to run, no spreadsheets to maintain and no manual review, so nobody is overlooked simply because no one had time to check.
Reaches out at the right moment
Personalised, on-brand messages go out over WhatsApp, SMS, email and phone at the interval that fits each treatment type. The timing and channel adapt to how each patient has responded before, so outreach lands when it's most likely to convert rather than as a blanket reminder everyone ignores.
Gets them rebooked
Coherent handles the full back-and-forth — answering questions, offering times and confirming the appointment — so recall happens whether or not your front desk has a spare five minutes. Patients are guided all the way to a booked slot, not just reminded that one exists.
Proves the return
A clear dashboard shows how many patients were reactivated, which treatments they returned for and the revenue recovered from recall alone, so you can see exactly what the channel is worth and where the remaining opportunity still sits.
300+ appointments. Zero new marketing spend.
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See it for yourself
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