Patient recall
Patients due their next treatment, found in your appointment history and invited back by name.
Works with your PMS/Pabau
Coherent and Pabau
The healthcare CRM that works with Pabau
Every gap in your Pabau diary has a name.
Aesthetics, skin and wellness clinics on Pabau. You keep Pabau. Your team's diary doesn't change. Coherent reads your appointment history and treatment types, then runs follow-up programmes in your clinic's own voice.
30 minutes. Bring a workflow, not patient details.
One week in Pabau
Illustration, names invented. Pick a day or play the week.
Tuesday. Sam R. cancels the 12:15 appointment. The slot empties, and Coherent offers a new time.
BEHIND THE GAPSPriya S. · no reply yetSam R. · not rebookedLucy H. · due back
Example appointment type: Consultation. Names and appointments shown are illustrative, not patient data.
Where patients slip
Three places patients slip outside the treatment room.
Pabau records what happens in the treatment room. Before, between and after visits, the next step often has no owner.
A patient's path through PabauChoose a numbered gap to see what changes
Before PabauEnquiry
In PabauFirst visit
In PabauFollow-up
In PabauCourse ends
Due backReturn visit
Gap 2 · Cancellations
Cancelled. Not rebooked.
A cancelled slot opens. The patient disappears from the day view.
Sam R. · illustrationNames invented
Coherent Engage
A coordinator offers another time while the patient still wants one.
- Two-way conversation by WhatsApp, SMS or email
- A patient coordinator approves the next step
- Approved booking written into Pabau
Thu 17:30
Sam R. · ReviewBooked into Pabau
Programmes
Start with the gap that costs you most.
Each patient moment becomes a clinic-specific programme. Add the next one once it runs well.
Cancellation follow-up
Patients who cancelled or didn't show, offered a new time before they drift away.
Consultation follow-up
Patients who came for a consultation but haven't booked the treatment you discussed.
New leads
Enquiries from Meta, Google Ads, Skin Quiz and your website, answered and booked into Pabau.
Where new enquiries come from
Coherent connects directly to Meta lead ads (Facebook and Instagram), Google Ads and Skin Quiz, as well as your website forms. Each new enquiry is answered in your clinic's voice, a coordinator approves the reply, and the booking goes into Pabau.
Meta lead adsGoogle AdsSkin QuizWebsite forms
How it fits
Pabau keeps the diary. Coherent runs the follow-up.
Nothing moves out of Pabau. Coherent reads appointment records it needs, and hands approved bookings back.
Pabau
- 01Appointment history
- 02Appointment types
- 03Contact details and preferences
Clinical notes, medical records and patient files stay in Pabau.
Appointment history Approved bookings
Programmes, and a coordinator who approves every reply
- Enquiry follow-up Engage
- Cancellation follow-up Engage
- Patient recall Engage
- Every reply approved Coordinator
Two-way WhatsApp, SMS and email, guided by your clinic's own rules.
Your team
Your team grants access to Pabau.
Coherent
Your team grants access to Pabau. Coherent handles the setup. We read appointment records only; clinical notes stay in Pabau. Approved bookings go into Pabau.
Your control
You control the connection. Ask us to stop and we end our access.
Coherent Payments works alongside Pabau: deposits, payment links and card terminals. We agree with you how each payment is recorded in Pabau.How Payments works
Data protection
Your data, your connection.
A clear boundary around patient information, from the first setup conversation.
Trust & ComplianceWe read appointment records only, never clinical notes, and sign a Data Processing Agreement with your clinic before we start.
- 02
Patient data is encrypted in transit (TLS 1.2+) and at rest, on UK/EEA-based infrastructure.
- 03
Role-based access limits each person to the data their job needs, and every data access is logged.
- 04
You control the connection. Ask us to stop and we end our access.
Setup with your clinic
Supported setup. Clear responsibilities.
We agree the plan with you before anything goes live. Your clinic supplies its information, contact rules and escalation decisions; we handle setup with you.
01Your team
You grant access. We handle setup
Your team grants access to Pabau. Coherent handles the setup. We read appointment records only; clinical notes stay in Pabau. Approved bookings go into Pabau.
Access granted
02Together
Codify
We write your SOPs and tone down as your clinic's front office blueprint: the rules for handling every patient request the way your team would.
Front office blueprint
03Your team
Converse
Programmes send two-way messages across WhatsApp, SMS and email. We check each reply against your blueprint, and a patient coordinator approves the next step.
Messages approved
04Coordinator
Book
Approved bookings go into Pabau. Anything that needs your team reaches them through the escalation rules you set.
Booked into your PMS
Before go-live
Three things to tidy in Pabau
We check all three with you during setup.
- 01
Merge duplicate patients in Pabau, so each patient hears from you once.
- 02
Mark patients who've finished their care and those who've asked not to be contacted consistently. Coherent respects those settings.
- 03
Use the same treatment names at every location, so a consultation, treatment or review reads the same wherever it happens.
Fit and limits
A strong fit when follow-up is the gap.
Coherent works best alongside Pabau when there is steady patient activity and a team ready to give follow-up a clear owner.
A good fit
- Enquiries, cancellations or recalls lose momentum outside the treatment room.
- Reception is busy, and follow-up has no clear owner.
- You want to choose who is contacted, when, and what happens next.
Know the limits
- !Pabau stays your system of record. Coherent works alongside it, not as a replacement.
- !Not a replacement for existing payment tools. Coherent Payments works alongside.
- !Reporting needs vary. Bring yours, and we'll confirm what's in scope.
Does Coherent work with Pabau?
Yes. Your team grants access to Pabau. Coherent handles the setup. We read appointment records only; clinical notes stay in Pabau. Approved bookings go into Pabau.
How do we get connected?
Your team grants access. We handle the setup, in whichever way your PMS allows.
Is Coherent a CRM for Pabau?
Yes. Coherent Engage is a healthcare CRM that runs patient follow-up programmes on your Pabau data, with patient coordinators handling the replies.
Do we need to change PMS?
No. Pabau stays your system of record, and your team keeps working in it as they do today.
What does it cost?
Each programme is priced on its own. We quote after your free data playback, once we've seen your Pabau data.
Does it work across several Pabau locations?
Yes. Coherent reads each appointment's practitioner and location, so messages come from the patient's own clinician and location.
We already send appointment reminders from Pabau. Do we need Coherent?
Pabau's reminders cover appointments already in the diary. Coherent works on the patients with no next appointment: those due a recall, those who cancelled and the enquiries that never booked.
How do we stop the connection?
You control the connection. Ask us to stop and we end our access.
30minutes
Pabau workflow · free data playback
Bring one gap. See the follow-up.
A walkthrough of the follow-up your Pabau diary doesn't own, and what Coherent would handle first. Bring a workflow, not patient details.
Which gap would you start with?
Your playback will start with cancellations.Pabau is a trademark of its owner. Coherent works with Pabau independently and isn't affiliated with or endorsed by Pabau.