The full library.
Each episode comes with the full video and written show notes, so you can read the ideas or watch the whole conversation.
From the British Army to Building a £24M Dental Group
A former British Army officer on building a £24m dental group by making dentists owners, not employees, with real autonomy and skin in the game.
View episode
Patient Operations Is Your Biggest Bottleneck
Sean interviews Jared on why the real constraint in healthcare is operations, logistics and business, not clinical care.
View episode
Bank-Grade Security Thinking for Patient Data
Before trusting any AI vendor with patient data, ask where it lives, who can compel it, and exactly what leaves your system.
View episode
From One Treatment Room to Four Clinics
Efficiency is not cost-cutting. It is what frees a clinician to focus on care while the clinic scales around them.
View episode
Becoming the CEO of Your Own Health
A patient advocate on facing a terminal diagnosis with research and self-advocacy, and why patients rarely tell clinicians what they are really doing.
View episode
Adopting Technology to Make Care More Human
The clinics that win will automate the admin and protect the human moments, from the welcome at the front desk to the room itself.
View episode
Is Your Clinic Exit-Ready? Live Panel at The King's Fund
Clinic founders who have sold and the buyers who acquire clinics share what actually drives sale price — recorded live at The King's Fund, London.
View episode
The Clinic That Almost Closed, Then Turned It Around
Growth is rarely the smooth climb it looks like from the outside. Sometimes a clinic has to nearly break before it learns how to scale.
View episode
Two Surgeons, One Table, and the Business of Looking After People
If you cannot stay in business, you cannot do your best for patients: two oculoplastic surgeons on why running the practice well is part of the care.
View episode
What Makes a Traditional Business Worth Building On
Modernising a traditional business is not about bolting AI onto it. It starts with the day in the life of the person doing the work.
View episode
From Reception Desk to Clinic Dealmaker
Know your numbers. The clinics that sell well are the ones whose owners understand their finances, their lease, and where revenue really comes from.
View episode
Why Retention Is a Revenue Problem
Patient leakage across the journey, not ad spend, is where clinics quietly lose revenue, and most of it is recoverable without new marketing.
View episode
What Patients Actually Judge
A consultant neurologist on why delivering the medicine is the easy part, and why booking, communication, and follow-up decide how patients experience care.
View episode
Talent, Turnover, and the Follow-Up Gap
Patient retention is a staffing problem: when the person running your recalls leaves, follow-up stops and patients quietly slip away.
View episode
From the Classroom to the Clinic
Jared, a former teacher turned clinic operator, on why patient care must be proactive and why real gains come from wholesale change, not bolt-on tools.
View episode
Private Practice, Patient Expectations, and Clinic Ownership
What private practice teaches you about patient expectations and ownership.
View episode
Injectables, Hospitality, and the Future of Clinic Experience
Why the future of aesthetic clinics looks a lot more like hospitality.
View episode
The Numbers Most Clinics Never See
Marketing agency founder Michael Schumacher on why clinics operate blind to their own numbers, and why lead volume matters far less than follow-up and experience.
View episode
Building a Dental Practice From Scratch
Dentist Arnold Gangaidzo on building his practice from the ground up: the brutal build, cash-flow reality, and why growing too fast creates white space.
View episode
Why Hands-On Clinics Leak Value
Why hands-on care resists automation, how clinics hit an invisible ceiling, and why cost per consultation is the number to watch.
View episode
The Patients You Never Hear From
The real limit on patient follow-up is not care but capacity, and closing that gap means partnering rather than trying to do it all yourself.
View episode
Why Half Your Patients Never Finish
Most clinics lose around half their patients somewhere along the journey, and fixing that leak is an operations problem, not a clinical one.
View episode
The Invisible Patient Leak
The patients quietly slipping away are your biggest hidden cost, and retention rate is the wrong number to catch them.
View episode
Building a Clinic Worth Buying
What makes a clinic worth acquiring, and why the smartest operators fix retention and protect empathy long before they think about selling.
View episode
Fixing the Clinic's Leaky Bucket
Pouring new patients into a leaky clinic never fixes the economics; the real growth is already sitting inside your existing patient body.
View episode
Follow-Up Debt and Why Patients Quietly Disappear
Clinics chase new leads while quietly losing the patients they already have, and clearing that follow-up debt is where real growth begins.
View episode
Why Patient Recall Is a Growth Lever
Reconnecting with lapsed patients through soft, asynchronous follow-up drives more durable growth than chasing new leads or spending more on ads.
View episode
Why Clinics Fail at Software, Patient Follow-Up, Risk, and the User Problem
Most clinics aren't struggling because they picked the wrong software — they're struggling because nobody has the time, continuity or training to actually use it properly.
View episode
Managing the Journey, Not Just the Appointment
Most of a patient's journey happens outside the clinic, and the relationship you build between visits is where value is won or lost.
View episode
What Happens After the Patient Leaves
Almost all of the patient relationship happens outside your clinic, and holding it there is a team-and-technology problem, not something one new hire can fix.
View episode
Patient Recall Is a Business Function
Most clinics believe they already do patient recall; almost none do it well, because recall is a business function, not a few emails and phone calls.
View episode
The Rise of the Entrepreneur Doctor
A new generation of commercially minded clinic owners is treating experience like hospitality, and the fastest lever they can pull this quarter is patient recall.
View episode
Why Great Care Isn't Enough
Clinical care is only half the job; the experience and admin around it decide whether patients stay, drawn from Jared's own clinic lessons.
View episode
Jared Aron
Jared Aron is co-founder and CEO of Coherent Healthcare. He spends his weeks with the owners and operators of private clinics, from single sites to large multi-site groups.
On The Business of a Clinic he sits down with those operators to work through the systems behind clinics that grow without simply spending more on marketing or adding headcount.
See how much revenue your clinic is leaking.
Coherent gives private clinics one patient relationship engine, recovering revenue lost at enquiry, recall and billing.