The full library.
Each episode comes with the full video and written show notes, so you can read the ideas or watch the whole conversation.
EP 44Bank-Grade Security Thinking for Patient Data
Before trusting any AI vendor with patient data, ask where it lives, who can compel it, and exactly what leaves your system.
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EP 43From One Treatment Room to Four Clinics
Efficiency is not cost-cutting. It is what frees a clinician to focus on care while the clinic scales around them.
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EP 42Becoming the CEO of Your Own Health
A patient advocate on facing a terminal diagnosis with research and self-advocacy, and why patients rarely tell clinicians what they are really doing.
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EP 41Adopting Technology to Make Care More Human
The clinics that win will automate the admin and protect the human moments, from the welcome at the front desk to the room itself.
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EP 40Is Your Clinic Exit-Ready? Live Panel at The King's Fund
Clinic founders who have sold and the buyers who acquire clinics share what actually drives sale price — recorded live at The King's Fund, London.
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EP 36From Reception Desk to Clinic Dealmaker
Know your numbers. The clinics that sell well are the ones whose owners understand their finances, their lease, and where revenue really comes from.
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EP 34Why Retention Is a Revenue Problem
Patient leakage across the journey, not ad spend, is where clinics quietly lose revenue, and most of it is recoverable without new marketing.
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EP 31From the Classroom to the Clinic
Jared, a former teacher turned clinic operator, on why patient care must be proactive and why real gains come from wholesale change, not bolt-on tools.
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EP 30Private Practice, Patient Expectations, and Clinic Ownership
What private practice teaches you about patient expectations and ownership.
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EP 29Injectables, Hospitality, and the Future of Clinic Experience
Why the future of aesthetic clinics looks a lot more like hospitality.
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EP 27The Numbers Most Clinics Never See
Marketing agency founder Michael Schumacher on why clinics operate blind to their own numbers, and why lead volume matters far less than follow-up and experience.
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EP 26Building a Dental Practice From Scratch
Dentist Arnold Gangaidzo on building his practice from the ground up: the brutal build, cash-flow reality, and why growing too fast creates white space.
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EP 25Why Hands-On Clinics Leak Value
Why hands-on care resists automation, how clinics hit an invisible ceiling, and why cost per consultation is the number to watch.
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EP 24The Patients You Never Hear From
The real limit on patient follow-up is not care but capacity, and closing that gap means partnering rather than trying to do it all yourself.
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EP 23Why Half Your Patients Never Finish
Most clinics lose around half their patients somewhere along the journey, and fixing that leak is an operations problem, not a clinical one.
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EP 22The Invisible Patient Leak
The patients quietly slipping away are your biggest hidden cost, and retention rate is the wrong number to catch them.
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EP 21Building a Clinic Worth Buying
What makes a clinic worth acquiring, and why the smartest operators fix retention and protect empathy long before they think about selling.
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EP 20Fixing the Clinic's Leaky Bucket
Pouring new patients into a leaky clinic never fixes the economics; the real growth is already sitting inside your existing patient body.
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EP 18Follow-Up Debt and Why Patients Quietly Disappear
Clinics chase new leads while quietly losing the patients they already have, and clearing that follow-up debt is where real growth begins.
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EP 16Why Patient Recall Is a Growth Lever
Reconnecting with lapsed patients through soft, asynchronous follow-up drives more durable growth than chasing new leads or spending more on ads.
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EP 14Why Clinics Fail at Software, Patient Follow-Up, Risk, and the User Problem
Most clinics aren't struggling because they picked the wrong software — they're struggling because nobody has the time, continuity or training to actually use it properly.
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EP 13Managing the Journey, Not Just the Appointment
Most of a patient's journey happens outside the clinic, and the relationship you build between visits is where value is won or lost.
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EP 12What Happens After the Patient Leaves
Almost all of the patient relationship happens outside your clinic, and holding it there is a team-and-technology problem, not something one new hire can fix.
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EP 11Patient Recall Is a Business Function
Most clinics believe they already do patient recall; almost none do it well, because recall is a business function, not a few emails and phone calls.
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EP 03The Rise of the Entrepreneur Doctor
A new generation of commercially minded clinic owners is treating experience like hospitality, and the fastest lever they can pull this quarter is patient recall.
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EP 02Why Great Care Isn't Enough
Clinical care is only half the job; the experience and admin around it decide whether patients stay, drawn from Jared's own clinic lessons.
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Jared Aron
Jared Aron is co-founder and CEO of Coherent Healthcare. He spends his weeks with the owners and operators of private clinics, from single sites to large multi-site groups.
On The Business of a Clinic he sits down with those operators to work through the systems behind clinics that grow without simply spending more on marketing or adding headcount.
See how much revenue your clinic is leaking.
Coherent gives private clinics one patient relationship engine, recovering revenue lost at enquiry, recall and billing.