SolutionsChanging systems

Changing systems, without follow-up going quiet.

Leaving a CRM, or moving to a new PMS? Each guide shows what moves, what stays and how follow-up keeps running through the switch.

Questions

Questions about changing systems.

Last updated 11 November 2026.

Ask us your own question
Do you move our data?

No. Your new PMS vendor moves the records, and your CRM data stays in your CRM account. Coherent keeps follow-up running around the switch.

Can we switch one thing at a time?

Yes. Each programme starts on its own, and the old workflow it replaces pauses the same day, so no patient hears from both.

Do you recommend a PMS?

No. We keep follow-up running whichever PMS you choose.

30minutes

Switch planning call

Tell us what you're changing. We'll plan follow-up around it.

A walkthrough of your switch, what moves, what stays, and how follow-up keeps running from day one.

What are you changing?

Plan follow-up around your switch