Coherent Data
Put every patient
the map.
Practice systems record appointments. They rarely show who went quiet, who cancelled without rebooking, or who is due back.
Coherent Data maps the whole customer journey, from first enquiry to next visit, so you can see every patient at every step and act on it.
The data model
See every patient. Act at every step.
Coherent brings enquiries, bookings and conversations together into one view of each person. You see the whole customer journey, from the first enquiry to the next visit, and every group that needs a next step.
First enquiry
enquiries waiting for a replyA reply while interest is high.
Consultation
consultations with no treatment bookedHelp with practical questions, then a time to book.
Booked
cancellations with no new timeAn easy way to find another time.
In treatment
patients mid-plan with no next sessionA check-in about the next session.
After the visit
replies about how patients feltPraise shared with the team, concerns sent to a person.
Due back
patients due back with nothing bookedAn invitation back at the right time.
Clinic insights
Know where every patient is, and what happens next.
From the first hello to the next visit: who booked, who’s still deciding and who needs a nudge, across every clinic.
Leads · all clinics · last 30 days
Leads · patient connections
Follow-up list · 4 patients
Better data, more relevant contact
Same cancellation. Different next steps.
Someone already booked doesn’t need a rebooking message. Coherent reads appointment and patient information first, so each message suits the patient who gets it.
Switch the facts about Sophie and watch what she would receive.
Cancellation Rebooking: Engage messages her two days later to help her find another time.
Sends a rebooking messagePatient voice
See how patients feel. Know what needs attention.
Bring praise, questions and concerns together. Follow changes over time, spot recurring themes and read the words behind them.
Rebooking was so easy.
Recognise the people and small touches patients value.
Read the conversationI couldn’t find a time after work.
See the context, add a team note and decide how to help.
Review with the teamHear the good
See what patients value and who made a difference.
Spot the pattern
Find repeated questions, concerns and reasons for not returning.
Keep the context
Read the conversation and check the interpretation with your team.
Activity & attribution
Connect the conversation to the booking.
See the conversations that were followed by a return visit: who booked, how soon after your last message, and what happened next.
A Coherent booking action
The patient booked through the conversation or a Coherent booking link.
Booked another way
The patient booked by phone or online within the agreed response window after outreach.
Your practice system, connected
Start with the data you already have.
We connect your practice management system and organise its data for reporting and follow-up. If you already have usable reporting data, we can work with it.
Connect
Check your system, the information available and its quality.
Make sense of it
Agree what counts as booked, cancelled, due back or in active care.
Use it
Choose the first group to follow up, then measure what happens.
In their own words
See what this means for a real clinic.
Customer film
Following up with patients on the list
Dr Geoff GambleNiagara Health Rehab CenterRead the customer storyPart of Coherent
Four modules. One patient journey.
Data finds the gaps, Engage reaches out, Coordinator handles the replies and Payments closes the booking. Start with one, add the rest as your programmes grow.
What would you like to know about your patients?
Let’s look at the questions your current reports leave unanswered.
Book a demo