Check-upPriya S. · with Dr ShahAttended
HygieneTom O. · with EllaAttended
Check-upSam R. · with Dr ShahCancelled
ConsultationLucy H. · with Dr PatelDid not attend
DentallyThe healthcare CRM that works with Dentally
Coherent connects to Dentally with an API key your practice creates. It reads your appointment history and appointment types, then runs follow-up programmes in your practice's own voice. A patient coordinator approves every reply, and approved bookings go into your Dentally diary.
Private dental practices on Dentally, from single practices to multi-site groups. You keep Dentally. Your team's diary doesn't change.
Cancellation follow-upWhatsAppHi Sam, sorry we missed you on Tuesday. Shall we find you a new time for your check-up with Dr Shah?
Thursday after 5 would be great.
Coordinator approves
Lovely, you're booked in for Thursday at 17:30 with Dr Shah.
Booked into Dentally
Thu 17:30 · Check-up with Dr Shah
- Connects with a Dentally API key
- Bookings go into your Dentally diary
- A coordinator approves every reply
- You keep Dentally
Your Dentally data
Get more from the Dentally data you already hold
For a long time, doing more with your PMS data has meant waiting for a new feature. Dentally already knows who came in, who cancelled and who never booked their next visit. Coherent now works with Dentally, so your practice can put that data to work.
How we connect
Connected with your Dentally API key
- You set up:
A Dentally user with access to settings creates an API access token and shares it with us securely.
- We read:
Your appointment history and appointment types, read through Dentally's own API.
- You stay in control:
The key is yours. Revoke it in Dentally and our access ends.
What we read
What Coherent reads from Dentally
| DentallyFrom Dentally | What Coherent uses it for |
|---|---|
| Appointment history | Finding who's due, who cancelled without rebooking and who didn't attend |
| Appointment types | Telling a check-up from a hygiene visit or treatment, so each programme starts at the right point |
| Contact details and contact preferences | Reaching patients on the channel they use, and leaving out anyone who shouldn't be contacted |
Coherent reads appointment records only. Clinical notes and medical records stay in Dentally.
What goes back: approved bookings go into your Dentally diary, so your team never enters them twice.
DentallyHow it works
From API key to booked appointment
- 1
Connect.
A Dentally user with access to settings creates an API access token (Settings, then Developer, then Tokens) and shares it with us securely. We read and tidy your data, map your appointment types and apply your inclusion and exclusion rules.
Dentally › Settings › Developer › Tokens
••••••••••••d51c - 2
Codify.
We write your SOPs and tone down as your practice's front office blueprint: the rules for handling every patient request the way your team would.
Front office blueprint- Tone: warm, first names
- Leave out: discharged patients
- Escalate: anything clinical
- 3
Converse.
Programmes send two-way messages across WhatsApp, SMS and email. We check each reply against your blueprint, and a patient coordinator approves the next step.
- SMS
Coordinator approves
- 4
Book.
Approved bookings go into your Dentally diary. Anything that needs your team reaches them through the escalation rules you set.
Booked into DentallyThu 17:30 · Check-up
Before go-live
Three things to tidy in Dentally
We check all three with you during set-up.
Mark did-not-attend appointments the same way every time, so Coherent can tell a missed visit from a cancellation.
Mark patients who've left the practice, and patients who've asked not to be contacted, the same way every time. Coherent respects those settings.
Use the same appointment type names at every practice, so a check-up reads the same wherever it happens.
Programmes
Programmes you can run on Dentally
Trigger: recall due, no appointment booked
Patient recall
Patients overdue their check-up or hygiene visit, found in your appointment history and invited back by name.
Trigger: cancelled or did not attend
Cancellation follow-up
Patients who cancelled or didn't attend, offered a new time before they drift away.
Trigger: consultation, no treatment booked
Consultation follow-up
Patients who came for a consultation but haven't booked the treatment their dentist recommended.
Trigger: new enquiry
New leads
Where new enquiries come from
Coherent connects directly to Meta lead ads (Facebook and Instagram) and Google Ads, as well as your website forms. Each new enquiry is answered in your practice's voice, a coordinator approves the reply, and the booking goes into Dentally.
Who does what
How Coherent and Dentally share the work
Coherent adds
- Follow-up programmes that start the conversation
- Replies read and answered, with coordinator approval
- Bookings entered into your Dentally diary
- Reporting on what each programme booked
In practices now
Already running on Dentally
Private dental practices in the UK already run Coherent on Dentally.
- Dentistry
Payments
Coherent Payments
Coherent Payments works alongside Dentally: deposits, payment links and card terminals. We agree with you how each payment is recorded in Dentally.
- Deposits
- Payment links
- Card terminals
We read appointment records only, never clinical notes, and sign a Data Processing Agreement with your practice before we start.
Patient data is encrypted in transit (TLS 1.2+) and at rest, on UK/EEA-based infrastructure.
Role-based access limits each person to the data their job needs, and every data access is logged.
You control the connection: revoke the API key in Dentally and our access ends.
Questions
Dentally integration FAQ
Does Coherent integrate with Dentally?
Yes. Coherent connects through Dentally's API, using an API key created in your Dentally account. It reads your appointment history, and approved bookings go into your Dentally diary.
Does Coherent need an API key?
Dentally lets a user with access to settings create one, so an API key is the simplest way to connect. Coherent doesn't depend on one, though: we also work with PMSs that have no API key at all.
Is Coherent a CRM for Dentally?
Yes. Coherent Engage is a healthcare CRM that runs patient follow-up programmes on your Dentally data, with patient coordinators handling the replies.
Do we need to change PMS?
No. Dentally stays your system of record, and your team keeps working in it as they do today.
Does it work across several Dentally practices?
Yes. Coherent reads each appointment's clinician and site, so messages come from the patient's own dentist or hygienist and practice.
We already send recall reminders from Dentally. Do we need Coherent?
Dentally's reminders tell patients they're due. Coherent follows up with the patients who don't book: it answers their questions in your practice's voice and books them in, with a patient coordinator approving each reply.
How do we stop the connection?
Revoke the API key in Dentally and Coherent's access ends.
What does it cost?
Each programme is priced on its own. We quote after your free data playback, once we've seen your Dentally data.
Free data playback
See who's due in your own Dentally data
Book a free data playback. We'll show you, from your own Dentally appointment book, who's due, who cancelled and who never rebooked.
Book your free data playback