Set up and run for you
Coherent sets up and runs each programme, and a coordinator answers every reply, so your team doesn't have to build or watch the automations.
In BoxlySet up by your teamWith CoherentWe set up and run it
Changing systemsBoxly
Moving from Boxly
If you're moving enquiries and follow-up away from Boxly, here's how it works. Coherent answers new enquiries, follows up patients after consultations, cancellations and lapses, and puts approved bookings back in your PMS. A coordinator handles every reply.
30 minutes. Bring your Boxly setup, not patient details.
After the switch
What does Boxly do for your clinic today?
What changes
Coherent covers enquiries and the follow-up that comes after them: consultations, cancellations and recall, all from your diary and your clinic's own booking rules.
Coherent sets up and runs each programme, and a coordinator answers every reply, so your team doesn't have to build or watch the automations.
Follow-up doesn't stop at the enquiry. Coherent also follows up consultations that didn't convert, cancellations and patients who've drifted, from your PMS.
Coherent checks each enquiry against your PMS, so an existing patient isn't chased as a new lead.
Enquiries arrive by WhatsApp, Instagram, web form and email. A coordinator answers each one to your clinic's booking rules. Anything clinical goes to your team.
Approved bookings go into your diary, and reporting shows each month what each programme and lead source booked.
Experienced patient coordinators, with software that puts each patient's history in front of them. It feels like part of your team, without the hiring.
Drawn from what clinics moving from Boxly told us on sales and onboarding calls. Your setup may differ, and we map it with you first.
The switch plan
Nothing is switched off until its replacement runs. Each Boxly sequence pauses on the day its replacement starts, so no patient hears from both.
We go through your channels, sequences and automations, and agree what moves, what stays and what retires.
Boxly audit
Your team grants access and we handle the setup, in whichever way your PMS supports. This is where Coherent finds your patients.
Enquiry channels move one at a time: web forms and ad forms first, then WhatsApp and social. Each Boxly sequence pauses the day its channel moves, and a coordinator approves every reply.
Launch day
Once a channel runs well, you switch off what it replaced. Campaigns and ad tracking stay in Boxly if you keep them.
Checklist
Your Boxly data
Already capturing enquiries in Boxly? That's a good start. Your history stays in your Boxly account, and Coherent takes over enquiries and follow-up.
Ad tracking and campaigns can stay in Boxly if you use them. Coherent takes over enquiry replies and patient follow-up.
We check your Boxly opt-outs against your PMS contact settings before the first message goes out.
Leads who never booked can come across as a one-off list. We remove anyone already in your PMS before a coordinator gets in touch.
Honest comparisons, with where the other option is stronger.
Fit and limits
Coherent takes over enquiries and patient follow-up. Keep Boxly for anything Coherent isn't built for, if you need it.
Questions
Answers reviewed with our product team before publishing. Last updated 12 November 2026.
Ask us your own questionThat depends on what you need. If Boxly covers your enquiries and your team has time for the replies, it may be enough. If you want follow-up run for you, past the first enquiry and from your PMS, that's what Coherent does.
Yes, for campaigns and ad tracking if you use them. Coherent runs enquiries and patient follow-up, and we agree who sends what, so no patient hears from both.
They move to Coherent one channel at a time. A coordinator replies, checks the person against your PMS and books them in.
Yes. The same team follows up consultations that didn't convert, cancellations and patients who've drifted, all from your PMS.
Send them across as a one-off list. We remove anyone already in your PMS, then a coordinator works through the rest.
In whichever way your PMS supports. Your team grants access and we handle the setup. See the systems we work with on our PMS page.
One monthly price per programme, set by your appointment volume. It covers the platform and the coordinators, so there's no extra hire. We quote after the demo.
Boxly switch call
A walkthrough of what Boxly does for your clinic today, what Coherent would run for you, and what stays where it is.
What does Boxly do for you today?
Changing systemsBoxly
Moving from Boxly
If you're moving enquiries and follow-up away from Boxly, here's how it works. Coherent answers new enquiries, follows up patients after consultations, cancellations and lapses, and puts approved bookings back in your PMS. A coordinator handles every reply.
30 minutes. Bring your Boxly setup, not patient details.
After the switch
What does Boxly do for your clinic today?
What changes
Coherent covers enquiries and the follow-up that comes after them: consultations, cancellations and recall, all from your diary and your clinic's own booking rules.
Coherent sets up and runs each programme, and a coordinator answers every reply, so your team doesn't have to build or watch the automations.
Follow-up doesn't stop at the enquiry. Coherent also follows up consultations that didn't convert, cancellations and patients who've drifted, from your PMS.
Coherent checks each enquiry against your PMS, so an existing patient isn't chased as a new lead.
Enquiries arrive by WhatsApp, Instagram, web form and email. A coordinator answers each one to your clinic's booking rules. Anything clinical goes to your team.
Approved bookings go into your diary, and reporting shows each month what each programme and lead source booked.
Experienced patient coordinators, with software that puts each patient's history in front of them. It feels like part of your team, without the hiring.
Drawn from what clinics moving from Boxly told us on sales and onboarding calls. Your setup may differ, and we map it with you first.
The switch plan
Nothing is switched off until its replacement runs. Each Boxly sequence pauses on the day its replacement starts, so no patient hears from both.
We go through your channels, sequences and automations, and agree what moves, what stays and what retires.
Boxly audit
Your team grants access and we handle the setup, in whichever way your PMS supports. This is where Coherent finds your patients.
Enquiry channels move one at a time: web forms and ad forms first, then WhatsApp and social. Each Boxly sequence pauses the day its channel moves, and a coordinator approves every reply.
Launch day
Once a channel runs well, you switch off what it replaced. Campaigns and ad tracking stay in Boxly if you keep them.
Checklist
Your Boxly data
Already capturing enquiries in Boxly? That's a good start. Your history stays in your Boxly account, and Coherent takes over enquiries and follow-up.
Ad tracking and campaigns can stay in Boxly if you use them. Coherent takes over enquiry replies and patient follow-up.
We check your Boxly opt-outs against your PMS contact settings before the first message goes out.
Leads who never booked can come across as a one-off list. We remove anyone already in your PMS before a coordinator gets in touch.
Honest comparisons, with where the other option is stronger.
Fit and limits
Coherent takes over enquiries and patient follow-up. Keep Boxly for anything Coherent isn't built for, if you need it.
Questions
Answers reviewed with our product team before publishing. Last updated 12 November 2026.
Ask us your own questionThat depends on what you need. If Boxly covers your enquiries and your team has time for the replies, it may be enough. If you want follow-up run for you, past the first enquiry and from your PMS, that's what Coherent does.
Yes, for campaigns and ad tracking if you use them. Coherent runs enquiries and patient follow-up, and we agree who sends what, so no patient hears from both.
They move to Coherent one channel at a time. A coordinator replies, checks the person against your PMS and books them in.
Yes. The same team follows up consultations that didn't convert, cancellations and patients who've drifted, all from your PMS.
Send them across as a one-off list. We remove anyone already in your PMS, then a coordinator works through the rest.
In whichever way your PMS supports. Your team grants access and we handle the setup. See the systems we work with on our PMS page.
One monthly price per programme, set by your appointment volume. It covers the platform and the coordinators, so there's no extra hire. We quote after the demo.
Boxly switch call
A walkthrough of what Boxly does for your clinic today, what Coherent would run for you, and what stays where it is.
What does Boxly do for you today?