Patient engagement software
that follows through.
Coherent Engage helps private clinics turn unanswered enquiries, missed follow-ups and overdue recalls into personal conversations. AI spots who needs attention; specialist coordinators follow through with the patient.
What Engage does
between appointments.
Patient engagement software helps a clinic stay in touch with people before and after a visit. Engage focuses on the work that otherwise gets missed: following up with enquiries that have not booked, reaching out to patients overdue for recall, and helping people rebook after cancellations.
Find the gap
Agree the eligibility rules with your team. Engage identifies patients due for recall, enquiries waiting for a next step and cancellations without a rebooking.
Keep the conversation going
Coordinators use the patient's history and clinic procedures to follow up across the channels available in your setup. AI drafts are reviewed by a person before they are sent.
Show what happened
See who was contacted and which patients booked after outreach, so you can assess the work rather than counting messages sent.
Works alongside your practice management software. Your PMS remains the system for bookings and clinical records. During onboarding, the team agrees what patient and appointment information Engage needs, how handovers work, and which outreach is in scope. Engage does not replace your PMS or provide clinical advice. See how the two fit together →
“Coherent brought well over a hundred patients back into our clinic”
Louise, CEO, Nakedhealth · Read clinic and patient feedback
Two teams. One outcome:
every patient followed through.
Conversion Agents
Turning inbound enquiries into booked, attended consultations.
- Stalled leads followed up within minutes, not days
- Multi-channel outreach: WhatsApp, SMS, email, phone
- Post-consultation follow-through for high-ticket treatments
- High-volume periods absorbed without adding headcount
Retention Agents
Keeping active patients on track and bringing lapsed patients back.
- Patients with no next appointment flagged and re-engaged
- Recall outreach for patients overdue for their next visit
- Sensitive re-engagement after cancellations and DNAs
- Review and referral conversations at the right moment
Every patient journey,
closed at every gap.
Patients drift at predictable points — enquiries go quiet, treatments end, follow-ups slip. Engage watches the whole journey and steps in at each drop-off: lost enquiries are re-engaged, lapsed patients are rebooked, and feedback flows back into the clinic.
Meet Ellie,
your AI orchestrator
Ellie watches every patient across their lifecycle: new enquiry to active care to recall. She spots the signals of drift, decides when and how to act, and routes the right patient to the right coordinator with full context.
Every sensitive patient interaction is handled by a trained human. Ellie's job is leverage, not replacement.
Runs alongside your clinic.
Not instead of it.
We connect to your PMS
Works with your PMS, including Cliniko, Dentally, Meddbase, Nookal, Phorest, TM3 and Zenoti. No new logins for your team. See all
Ellie begins monitoring
New enquiries, active patients, and lapsed patients: all covered simultaneously, in real time.
Coordinators own the outcome
Specialists follow through until the appointment is booked, attended, and updated in your diary.
Patient drop-off is a scale problem.
A solo clinician holds every patient relationship in their head. As a clinic scales, that continuity breaks and patients slip through at every stage. Here's where it happens, and how Engage closes the gap.
One engine,
every patient touchpoint.
By use case
How Coherent compares
Ready to close your follow-through gap?
Book a discovery call. We'll map where Engage applies before you commit to anything.