No patient moment
left unattended.
Ellie detects the signal. Specialist agents follow through.
Every patient, every stage, every time.
Two teams. One outcome:
every patient followed through.
Conversion Agents
Turning inbound enquiries into booked, attended consultations.
- Stalled leads followed up within minutes, not days
- Multi-channel outreach: WhatsApp, SMS, email, phone
- Post-consultation follow-through for high-ticket treatments
- High-volume periods absorbed without adding headcount
Retention Agents
Keeping active patients on track and bringing lapsed patients back.
- Patients with no next appointment flagged and re-engaged
- Recall outreach for patients overdue for their next visit
- Sensitive re-engagement after cancellations and DNAs
- Review and referral conversations at the right moment
Meet Ellie,
your AI orchestrator
Ellie watches every patient across their lifecycle: new enquiry to active care to recall. She spots the signals of drift, decides when and how to act, and routes the right patient to the right coordinator with full context.
Every sensitive patient interaction is handled by a trained human. Ellie's job is leverage, not replacement.
Runs alongside your clinic.
Not instead of it.
We connect to your PMS
Direct integration with Zenoti, HubSpot, and others. No new logins for your team.
Ellie begins monitoring
New enquiries, active patients, and lapsed patients: all covered simultaneously, in real time.
Coordinators own the outcome
Specialists follow through until the appointment is booked, attended, and updated in your diary.
Patient drop-off is a scale problem.
A solo clinician holds every patient relationship in their head. As a clinic scales, that continuity breaks and patients slip through at every stage. Here's where it happens, and how Engage closes the gap.
One engine,
every patient touchpoint.
By use case
How Coherent compares
Further reading
Ready to close your follow-through gap?
Book a discovery call. We'll map where Engage applies before you commit to anything.