For physio, MSK & chiropractic clinics

    Course completion is your biggest revenue lever, and your biggest leak.

    Most MSK patients need 4–8 sessions to see results. Most clinics lose a significant portion of them before they get there. Coherent keeps them engaged and brings them back.

    The challenge
    Physio, MSK, and chiropractic clinics run on course-based treatment, which makes completion rate the single most important commercial metric. Patients who drop off mid-course don't just cost you revenue; they often don't recover fully, reducing the likelihood of referrals and return visits. Combine this with high cancellation rates, significant legacy patient opportunity, and billing complexity across courses and self-pay, and the leakage problem is structural.
    Where Coherent makes the difference
    Cancellation

    Mid-course cancellations recovered and rescheduled proactively

    Coherent responds immediately to missed or cancelled sessions, understanding context, addressing barriers, and rescheduling before the gap turns into a dropped course.

    Legacy

    Discharged patients reactivated when a new episode arises

    Patients who've been discharged are your warmest future leads. Coherent stays in contact at clinically appropriate intervals, ensuring you're the first call when a new episode begins.

    Enquiry

    New patient enquiries converted before they book elsewhere

    MSK patients are often in pain and motivated to book quickly. Coherent responds to new enquiries 24/7, converting at the moment of highest intent.

    Billing

    Course payments collected without awkward follow-up

    Outstanding course balances are followed up automatically, maintaining cash flow and patient relationships simultaneously.

    The killer insight

    If your average course is 6 sessions and 25% of patients drop off after 3, you're not delivering half your treatments, and collecting none of that remaining revenue. Coherent closes the gap.

    The evidence
    MSK and physio clinics using Coherent recover 15–20% of revenue through course completion recovery, legacy reactivation, and improved enquiry conversion.

    See it for yourself

    Find out how much your clinic
    is leaving on the table.

    Most clinics are surprised by their leakage figure. Coherent surfaces it on day one.

    Calculate your revenue leakage →Book a demo

    Explore by use case

    Patient recall softwarePatient retention softwarePatient follow-upPatient engagement softwareCoherent Engage

    How Coherent compares

    Coherent vs hiring in-house staffCoherent vs an AI receptionistCoherent vs a marketing agency

    Other clinic types

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