Initial assessmentPriya S. · with JessAttended
Follow-upTom O. · with JessAttended
Follow-upSam R. · with JessCancelled
Follow-upLucy H. · with MarkDNA
TM3The healthcare CRM that works with TM3
Coherent works with TM3 without an API key. Our platform and team work through a TM3 user you create for us, much like a member of your team would, and read your appointment history and appointment types. Coherent then runs follow-up programmes in your clinic's own voice, and a patient coordinator approves every reply and books the appointment into your TM3 diary.
Physio, MSK and sports injury clinics on TM3, from single sites to multi-site groups. You keep TM3. Your team's diary doesn't change.
Cancellation follow-upWhatsAppHi Sam, sorry we missed you on Tuesday. Shall we find you a new time with Jess?
Thursday after 5 would be great.
Coordinator approves
Lovely, you're booked in for Thursday at 17:30 with Jess.
Booked into TM3
Thu 17:30 · Follow-up with Jess
- No API key needed
- Bookings go into your TM3 diary
- A coordinator approves every reply
- You keep TM3
Your TM3 data
Get more from the TM3 data you already hold
For a long time, doing more with your PMS data has meant waiting for a new feature. TM3 already knows who came in, who cancelled and who never booked their next visit. Coherent now works with TM3, so your clinic can put that data to work.
How we connect
No API key needed
- You set up:
You create a TM3 user for Coherent, with access to your diary and to Reporting and Analytics, including the custom report builder.
- We read:
Coherent's platform and team read your appointment history through TM3's own screens on a regular schedule, and do the same work a direct integration would.
- You stay in control:
The user is yours. Deactivate it in TM3 and our access ends.
What we read
What Coherent reads from TM3
| TM3From TM3 | What Coherent uses it for |
|---|---|
| Appointment history | Finding who's due, who cancelled without rebooking and who didn't attend |
| Appointment types | Telling a first consultation from a follow-up, so each programme starts at the right point |
| Contact details and contact preferences | Reaching patients on the channel they use, and leaving out anyone who shouldn't be contacted |
Coherent reads appointment records only. Clinical notes and medical records stay in TM3.
What goes back: approved bookings go into your TM3 diary, so your team never enters them twice.
TM3How it works
From your TM3 diary to a booked appointment
- 1
Connect.
You create a TM3 user for Coherent with access to your diary and to Reporting and Analytics, and share the login with us securely at the start of onboarding. Our platform and team read your appointment history on a regular schedule, tidy your data, map your appointment types and apply your inclusion and exclusion rules.
TM3 · Users
CCoherentDiary, Reporting and AnalyticsActive - 2
Codify.
We write your SOPs and tone down as your clinic's front office blueprint: the rules for handling every patient request the way your team would.
Front office blueprint- Tone: warm, first names
- Leave out: discharged patients
- Escalate: anything clinical
- 3
Converse.
Programmes send two-way messages across WhatsApp, SMS and email. We check each reply against your blueprint, and a patient coordinator approves the next step.
- SMS
Coordinator approves
- 4
Book.
Your patient coordinator books approved appointments into your TM3 diary. Anything that needs your team reaches them through the escalation rules you set.
Booked into TM3Thu 17:30 · Follow-up
Before go-live
Three things to tidy in TM3
We check all three with you during set-up.
Give Coherent's TM3 user access to Reporting and Analytics, including the custom report builder, so we can read your appointment history.
Mark discharged patients, and patients who've asked not to be contacted, the same way at every site. Coherent respects those settings.
Use the same appointment type names at every site, so an initial assessment reads the same wherever it happens.
Programmes
Programmes you can run on TM3
Trigger: no next appointment
Patient recall
Patients due a next visit, found in your appointment history and invited back by name.
Trigger: cancelled or did not attend
Cancellation follow-up
Patients who cancelled or didn't attend, offered a new time before they drift away.
Trigger: first consultation, no plan booked
Consultation follow-up
Patients who came for a first consultation but haven't booked the plan you recommended.
Trigger: new enquiry
New leads
Where new enquiries come from
Coherent connects directly to Meta lead ads (Facebook and Instagram) and Google Ads, as well as your website forms. Each new enquiry is answered in your clinic's voice, a coordinator approves the reply, and the booking goes into TM3.
Who does what
How Coherent and TM3 share the work
Coherent adds
- Follow-up programmes that start the conversation
- Replies read and answered, with coordinator approval
- Bookings entered into your TM3 diary
- Reporting on what each programme booked
In clinics now
Already running on TM3
A two-site physiotherapy clinic in London already runs patient recall with Coherent on TM3.
- Physio
Payments
Coherent Payments
Coherent Payments works alongside TM3: deposits, payment links and card terminals. We agree with you how each payment is recorded in TM3.
- Deposits
- Payment links
- Card terminals
We read appointment records only, never clinical notes, and sign a Data Processing Agreement with your clinic before we start.
Patient data is encrypted in transit (TLS 1.2+) and at rest, on UK/EEA-based infrastructure.
Role-based access limits each person to the data their job needs, and every data access is logged.
You control the connection: Coherent uses a TM3 user you create, and deactivating it ends our access.
Questions
TM3 integration FAQ
Does Coherent integrate with TM3?
Yes. Coherent works with TM3 without an API key. Our platform and team work through a TM3 user you create for us, read your appointment history on a regular schedule and book approved appointments into your TM3 diary: the same work a direct integration does.
Does Coherent need an API key?
No. Coherent doesn't rely on an API key from TM3. Our platform and team work through a dedicated TM3 user that you create and control, much like a member of your team would.
Is Coherent a CRM for TM3?
Yes. Coherent Engage is a healthcare CRM that runs patient follow-up programmes on your TM3 data, with patient coordinators handling the replies.
Do we need to change PMS?
No. TM3 stays your system of record, and your team keeps working in it as they do today.
Does it work across several TM3 sites?
Yes. Coherent reads each appointment's practitioner and location, so messages come from the patient's own clinician and site.
We already send appointment reminders from TM3. Do we need Coherent?
TM3's reminders cover appointments already in the diary. Coherent works on the patients with no next appointment: those due a recall, those who cancelled and the enquiries that never booked.
Is it safe to give Coherent a TM3 login?
The login belongs to a user you create for Coherent, with only the access you give it. We read appointment records only, sign a Data Processing Agreement before we start, and you can deactivate the user at any time.
How do we stop the connection?
Deactivate Coherent's user in TM3 and our access ends.
What does it cost?
Each programme is priced on its own. We quote after your free data playback, once we've seen your TM3 data.
Free data playback
See who's due in your own TM3 data
Book a free data playback. We'll show you, from your own TM3 appointment book, who's due, who cancelled and who never rebooked.
Book your free data playback