Coherent Programmes

Every patient moment,
followed through.

Pick the patient moments to cover, from a first enquiry to a recall. We build each programme around your clinic, and they work together in an order you agree.

3 programmescovering enquiry, cancellation and time away from care

Try a mix
Book a demo See one programme run

Programmes working together

One patient, many moments. One conversation at a time.

Programmes follow an order your clinic agrees. Each patient hears from one programme at a time and moves to the next as their journey changes, so every moment you choose is covered without anyone building lists by hand. A person steps in for anything that needs judgement.

New Enquiry Response
Consultation Follow-up
Cancellation Rebooking
Care Plan Continuation
Patient Recall

Inside a programme

Five decisions, agreed with your clinic.

Every programme is written down before it runs: who it’s for, when it starts, how it reaches patients, who answers and what counts as done. Pick one or several to build your stack.

Choose one or more ·

How a programme runs

One cancellation, four modules.

Here is Cancellation Rebooking from start to finish. Data finds the gap, Engage reaches out, Coordinator handles the reply and Payments closes the booking.

Coherent Data01

Finds the gap

Sophie cancelled on Tuesday and has no future booking, so she joins the list.

SBSophie B.Cancelled Tue · no future bookingGap
MLMarcus L.Rebooked for FridayBooked
Coherent Engage02

Reaches out

Two days later, Sophie gets a personal message from your clinic.

Hi Sophie, sorry we missed you on Tuesday. Would another time work? Sent two days after the cancellation
Coherent Coordinator03

Handles the reply

Mornings no longer work for Sophie, so Coordinator offers an evening and books it.

Mornings don’t work for me any more. We have Thursday at 6:15pm. Shall I book it for you? Booked · Thursday, 6:15pm
Coherent Payments04

Closes the booking

Sophie pays her deposit in the same thread, and the visit is secured.

Your appointmentThursday, 6:15pmPay deposit
Deposit collected

From first call to first programme

Designed with your team, reviewed every month.

We work with your front-office team and decision makers from day one, then keep each programme under review as your clinic changes.

  1. 01

    Connect your data

    We link your practice system and check the data, or build the data model with you.

  2. 02

    Write your blueprint

    How your clinic answers enquiries, handles questions and follows up.

  3. 03

    Choose your mix

    Which patients, when, on which channel, and what counts as done.

  4. 04

    Decide who answers

    Your team, Coherent’s patient coordinators, or both.

  5. 05

    Review every month

    We check each programme against the five-star standard and your results, then improve it.

Part of Coherent

Four modules. One patient journey.

Data finds the gaps, Engage reaches out, Coordinator handles the replies and Payments closes the booking. Start with one, add the rest as your programmes grow.

Finds the gapsDataPatient insights and follow-up listsExplore Data Reaches outEngageOutreach, replies and routine bookingsExplore Engage Handles the repliesCoordinatorAI support and human judgementExplore Coordinator Closes the bookingPaymentsPayment connected to the bookingExplore Payments

Let’s map your patient journey.

We’ll look at where patients drop off and which programmes to start with.

Book a demo