Real clinics. Real patients. Real numbers. The evidence lives in two places. The case studies that show how we built the foundations, and the unprompted words from the people on the other side of the screen.
Mola wasn't short on patients; they were short on consistency. Gap after gap after gap in the diary, and once the day's gone, the white space is gone with it.
Coherent took ownership of recall and reactivation across the existing base, targeting patients who'd drifted past the six-month mark. Month one: 65 appointments. Months two through four: ~150 each. All from patients already in the database.
Read the Mola Dental story→Injectual had the hard part already, with a strong inbound pipeline across two London clinics. The question was what happened to the interest after it landed.
Coherent embedded a dedicated account lead running under Injectual's brand, domain and voice. Within three months: recall bookings doubled, lead conversion up 49%, and every new enquiry followed up inside the hour.
Read the Injectual story→Recall sat at the bottom of the front desk's list and rarely got done. Coherent took it off the team's hands entirely, running calls, messages and follow-ups under the clinic's own voice and branding.
Over 1,000 reactivation appointments since August 2025. In peak months, those bookings outpaced new-patient marketing by up to 2.6×, and four payment gateways collapsed into one hub along the way.
Read the Advanced Chiropractic story→Nine years and 9,000 patients, with an automated recall that quietly leaked. Dr Nestor had tried MailChimp and an AI system; neither stuck, and neither sounded like the clinic.
Coherent took recall and reactivation end to end, human-written in the clinic's own voice. Nine months on, bookings run ~19% above baseline, H1 2026 is the strongest half on record, and none of it came from new ad spend.
Read the Mayfield Clinic story→A multidisciplinary rehab clinic in Ontario — and Coherent's first Canadian partner — had a follow-up process that only worked on paper: printed lists, therapists chasing calls between patients, two-week delays.
Coherent took recall and reactivation off the therapists' plates entirely. Within its first months live: 300+ reactivation appointments, a booking pace that keeps climbing, and a best week of 52.
Read the NHRC story→How a skin clinic turned annual check reminders into a steady, self-filling diary.
Re-engaging members past their annual review window, quietly and consistently.
When follow-up is done right, patients return, and clinics thrive. Here's what they're saying, unedited.
Wall of LoveA 30-minute conversation about where value is leaking in your clinic, and whether Coherent is the right team to help you recover it.
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