Use casesCancellation rebooking
Cancellation rebooking
When a patient cancels and doesn't rebook, Coherent notices. It finds them in your PMS, offers a new time in your clinic's voice, answers their reply to your rules and puts the approved booking back in your diary.
30 minutes. Bring your cancellation rules, not patient details.
One cancellation, two outcomes
Illustration, names invented.
One empty slot, and one patient off track.Rebooked by Tuesday morning, and the course carries on.
Why cancellations slip
Most patients who cancel mean to come back. Without someone owning the follow-up, the next step never gets offered.
Online cancellations don't ring a phone. Nobody notices until the slot is already empty.
Coherent finds cancellations without a new booking in your PMS.
The desk means to call back. The phone and the patients in front of them come first.
A new time is offered on your schedule, whoever is on the desk.
One missed visit mid-course is how patients drift. It shows up months later, on the recall list.
Reporting shows who rebooked, and who still needs a nudge.
How it runs
The programme runs every day from your PMS. Your team sees every conversation, and steps in only when you want them to.
Coherent finds patients who cancelled and haven't rebooked, in your PMS appointment history.
From your PMS
A message offers a new time, in your clinic's voice and on the timing you set.
Message
A coordinator approves every reply. Anything clinical goes straight to your team.
Reply
The approved booking goes into your PMS, and reporting shows what the programme booked.
Your diary
Your rules
We agree the rules with you before anything goes live, and write them down so every coordinator follows them.
Choose the appointment types the programme follows up.
Set when the first message goes out after a cancellation.
Exclude patients your team shouldn't contact.
Stop once a patient replies, or after the number of messages you set.
Fit and limits
Cancellation rebooking follows up patients who cancelled and didn't rebook. It doesn't replace the reminders your PMS already sends.
Questions
Answers reviewed with our product team before publishing. Last updated 11 November 2026.
Ask us your own questionNo. Reminders cover appointments already in the diary. Cancellation rebooking follows up patients who cancelled and haven't booked again.
The ones your rules include: the appointment types you choose, minus anyone your team shouldn't contact.
They get the follow-up your rules allow, then the programme stops. Nobody is chased indefinitely.
Our coordinators, or your own front desk from the Coherent inbox. Clinical questions always go to your team.
If your PMS is on our list, yes. Your team grants access and we handle the setup.
One monthly price per programme, set by your appointment volume. We quote after the call.
Cancellation walkthrough
A walkthrough of your own cancellations, from your PMS: who cancelled, who came back and who drifted.
How do most of your patients cancel?
Use casesCancellation rebooking
Cancellation rebooking
When a patient cancels and doesn't rebook, Coherent notices. It finds them in your PMS, offers a new time in your clinic's voice, answers their reply to your rules and puts the approved booking back in your diary.
30 minutes. Bring your cancellation rules, not patient details.
One cancellation, two outcomes
Illustration, names invented.
One empty slot, and one patient off track.Rebooked by Tuesday morning, and the course carries on.
Why cancellations slip
Most patients who cancel mean to come back. Without someone owning the follow-up, the next step never gets offered.
Online cancellations don't ring a phone. Nobody notices until the slot is already empty.
Coherent finds cancellations without a new booking in your PMS.
The desk means to call back. The phone and the patients in front of them come first.
A new time is offered on your schedule, whoever is on the desk.
One missed visit mid-course is how patients drift. It shows up months later, on the recall list.
Reporting shows who rebooked, and who still needs a nudge.
How it runs
The programme runs every day from your PMS. Your team sees every conversation, and steps in only when you want them to.
Coherent finds patients who cancelled and haven't rebooked, in your PMS appointment history.
From your PMS
A message offers a new time, in your clinic's voice and on the timing you set.
Message
A coordinator approves every reply. Anything clinical goes straight to your team.
Reply
The approved booking goes into your PMS, and reporting shows what the programme booked.
Your diary
Your rules
We agree the rules with you before anything goes live, and write them down so every coordinator follows them.
Choose the appointment types the programme follows up.
Set when the first message goes out after a cancellation.
Exclude patients your team shouldn't contact.
Stop once a patient replies, or after the number of messages you set.
Fit and limits
Cancellation rebooking follows up patients who cancelled and didn't rebook. It doesn't replace the reminders your PMS already sends.
Questions
Answers reviewed with our product team before publishing. Last updated 11 November 2026.
Ask us your own questionNo. Reminders cover appointments already in the diary. Cancellation rebooking follows up patients who cancelled and haven't booked again.
The ones your rules include: the appointment types you choose, minus anyone your team shouldn't contact.
They get the follow-up your rules allow, then the programme stops. Nobody is chased indefinitely.
Our coordinators, or your own front desk from the Coherent inbox. Clinical questions always go to your team.
If your PMS is on our list, yes. Your team grants access and we handle the setup.
One monthly price per programme, set by your appointment volume. We quote after the call.
Cancellation walkthrough
A walkthrough of your own cancellations, from your PMS: who cancelled, who came back and who drifted.
How do most of your patients cancel?