Changing systemsGoHighLevel

Moving from GoHighLevel

GoHighLevel gives you the builder. Coherent does the follow-up.

Move enquiries and patient follow-up to a platform and team built for clinics. Coherent works from your PMS diary, answers new enquiries, follows up patients who cancel or lapse, and puts approved bookings back in your PMS. No workflows to build, and no freelancer to keep them running. Keep GoHighLevel for funnels and ads if they work for you.

30 minutes. Bring your GoHighLevel workflows, not patient details.

After the switch

What does GoHighLevel do for your clinic today?

Retire GoHighLevel once your enquiries and programmes run in Coherent.Keep GoHighLevel for funnels and ads. Hand enquiries and follow-up to Coherent.
New enquiriesGoHighLevelCoherent
Recall and reactivationGoHighLevelCoherent
Cancellation follow-upGoHighLevelCoherent
Funnels and landing pagesNot in your setupStays in GoHighLevel
Who builds and runs itCoherent

Why clinics switch

Why clinics move follow-up off GoHighLevel.

GoHighLevel is a flexible marketing platform. Patient follow-up is a different job: it runs on your diary, the replies and your clinic's own booking rules.

01

Done for you, not built by you

GoHighLevel gives you a builder, so someone has to design the workflows and keep them working. Coherent sets up and runs each programme, so there's nothing to build or fix.

In GoHighLevelYou or a freelancer build itWith CoherentWe set up and run it
02

Knows who's already a patient

Coherent checks each enquiry against your PMS, so an existing patient isn't chased as a new lead and nobody has to check by hand.

In GoHighLevelChecked by handWith CoherentMatched to your PMS
03

Every reply handled

Enquiries arrive by WhatsApp, web form and ad form. A coordinator answers each one to your clinic's booking rules. Anything clinical goes to your team.

In GoHighLevelReplies wait in the inboxWith CoherentAnswered and approved for you
04

Bookings in your PMS

Approved bookings go into your diary, and reporting shows what each programme and lead source booked, not just who opted in.

In GoHighLevelMarked won by handWith CoherentInto your PMS
05

Past enquiries followed up

People who enquired and never booked don't have to sit in a list. A coordinator can work through them once, then keep new enquiries from going cold.

In GoHighLevelLeft in the CRMWith CoherentWorked through by a coordinator
06

A team, not just software

Experienced patient coordinators, with software that puts each patient's history in front of them. It feels like part of your team, without the hiring.

In GoHighLevelSoftware onlyWith CoherentSoftware and coordinators

Drawn from what clinics running enquiries and follow-up in GoHighLevel told us on sales calls. Your setup may differ, and we map it with you first.

The switch plan

Run side by side. Switch off what's replaced.

Nothing is switched off until its replacement runs. Each GoHighLevel workflow pauses on the day its replacement starts, so no patient hears from both.

1Together

Map what GoHighLevel does

We go through your workflows, pipelines, forms and chat widgets, and agree what moves, what stays and what retires.

GoHighLevel audit

Lead nurture workflowMoves
WhatsApp and web chatMoves
Ad landing pagesStays
2Together

Connect your PMS

Your team grants access and we handle the setup, in whichever way your PMS supports. This is where Coherent finds your patients.

Connection

Cliniko, TM3, Dentally…See your PMS
AccessAppointment records
3Coordinator

Run side by side

The first programme goes live, then enquiry channels move one at a time: web forms, WhatsApp, then ad forms. Each GoHighLevel workflow pauses the day its replacement starts, and a coordinator approves every reply.

Launch day

GoHighLevel recall campaignPaused
Coherent recall programmeLive
4Your team

Switch off what's replaced

Once a programme or channel runs well, you switch off the workflow it replaced. Funnels and ads stay in GoHighLevel if you keep them.

Checklist

Recall campaignOff
Lead nurture workflowOff
Ad landing pagesStill running
How long the switch takes depends on what GoHighLevel does for you and the access your team can give.Talk through your setup

Your GoHighLevel data

Your GoHighLevel leads stay useful.

Already capturing leads in GoHighLevel? That's a good start. Your funnels and history stay where they are, and Coherent takes over enquiries and follow-up.

Funnels keep running

Ad funnels, landing pages and campaigns can stay in GoHighLevel. Coherent takes over enquiry replies and patient follow-up.

Opt-outs carry over

We check your GoHighLevel opt-outs against your PMS contact settings before the first message goes out.

Past enquiries, checked first

Leads who never booked can come across as a one-off list. We remove anyone already in your PMS before a coordinator gets in touch.

Still deciding? See GoHighLevel and Coherent side by side.

Where each one is stronger, and how clinics run both.

Coherent vs GoHighLevel

Fit and limits

A strong fit when follow-up outgrew GoHighLevel.

Coherent takes over enquiries and patient follow-up. It doesn't replace everything GoHighLevel can do, so keep it for the work Coherent isn't built for.

A good fit

  • Your workflows were built by someone who has since moved on.
  • Enquiries get checked against the PMS by hand.
  • Leads who never booked sit in the CRM untouched.

Know the limits

  • Not a funnel or website builder. Keep GoHighLevel or another tool for those.
  • No sync with GoHighLevel. We agree what each one sends.
  • We don't copy GoHighLevel pipelines or history into Coherent.
For clinics on the PMSs we work with.See where we're the wrong fit

Questions

What clinics leaving GoHighLevel ask us first.

Answers reviewed with our product team before publishing. Last updated 11 November 2026.

Ask us your own question
Why not build this in GoHighLevel?

You can build workflows in GoHighLevel, but someone has to design them, link them to your PMS, keep them running and answer every reply. Coherent does that work for you, timed from your PMS, with coordinators replying to your clinic's rules.

Can we keep GoHighLevel?

Yes. Keep it for funnels, landing pages and campaigns while Coherent runs enquiries and patient follow-up. We agree who sends what, so no patient hears from both.

Does Coherent sync with GoHighLevel?

No. Coherent runs on its own platform, works from your PMS and shows you every conversation. GoHighLevel keeps whatever you decide to leave in it.

What happens to our ad and website enquiries?

Website forms, WhatsApp and ad lead forms move to Coherent one channel at a time. A coordinator replies, checks the person against your PMS and books them in.

What about leads who never booked?

Send them across as a one-off list. We remove anyone already in your PMS, then a coordinator works through the rest.

How do you connect to our PMS?

In whichever way your PMS supports. Your team grants access and we handle the setup. See the systems we work with on our PMS page.

What does it cost?

One monthly price per programme, set by your appointment volume. It covers the platform and the coordinators, so there's no extra hire. We quote after the demo.

30minutes

GoHighLevel switch call

Bring your GoHighLevel setup. See what comes off your plate.

A walkthrough of what GoHighLevel does for your clinic today, what Coherent would run for you, and what stays where it is.

What does GoHighLevel do for you today?

Plan your switch from GoHighLevel