Use casesMulti-site follow-up
Multi-site follow-up
Each site follows up its own way, or not at all. Coherent runs the same programmes across every clinic in the group, from each site's diary, with messages from the patient's own clinician and site, and one inbox for every reply.
30 minutes. Bring your site list, not patient details.
One group, two ways of running it
Illustration, names invented.
Three sites, three answers to who's due back.One way of working, and every reply in one inbox.
Why follow-up varies by site
Groups grow site by site, often by acquisition. Each clinic brings its own habits, lists and staff turnover.
Follow-up runs when a particular manager or clinician has time, and stops when they leave.
Programmes run every day from each site's diary, whoever is in.
City clinics hear from patients on WhatsApp; others mostly by phone. One approach fits nobody.
Each site uses the channels its patients answer: WhatsApp, text, email or calls.
Every acquisition arrives with its own system and no follow-up habits.
New sites join on the group's rules, once we can reach their diary.
How it runs
Programmes run every day from each site's diary. Head office sees every conversation, and each site's team steps in when you want them to.
We list each site, its PMS and its team, and agree group rules with any local exceptions.
Across the group
Programmes find patients at every site and message them from their own clinician and site.
Messages
Every reply lands in one inbox. A coordinator approves it; anything clinical goes to that site's team.
Inbox
Approved bookings go into the right site's diary, and reporting covers every site.
Your diaries
Your rules
We agree group-wide rules with you, note where a site works differently, and write it all down so every coordinator follows it.
Start with the sites we can reach, and add the rest as they're ready.
Match each site to the channels its patients answer.
Set follow-up timing by treatment, the same at every site.
Exclude patients your team shouldn't contact, at every site.
Fit and limits
Multi-site follow-up gives every clinic in the group the same programmes. It doesn't change how each site runs its diary.
Questions
Answers reviewed with our product team before publishing. Last updated 12 November 2026.
Ask us your own questionTheir own. Messages come from the patient's own clinician and site, in your group's voice.
No, as long as each one is a system we work with. We read each site's diary and book back into it.
Yes. We start with the sites we can reach and add each one as it's ready, on the same rules.
Yes. We agree group-wide rules and note any local exceptions, such as different treatments or channels.
Our coordinators, from one inbox for every site, or each site's own team. Clinical questions always go to that site's clinicians.
One monthly price per programme, set by your appointment volume across the group. We quote after the call.
Group walkthrough
A walkthrough of each site from your own PMS data: who's due back, who cancelled and who drifted, site by site.
How many sites do you run?
Use casesMulti-site follow-up
Multi-site follow-up
Each site follows up its own way, or not at all. Coherent runs the same programmes across every clinic in the group, from each site's diary, with messages from the patient's own clinician and site, and one inbox for every reply.
30 minutes. Bring your site list, not patient details.
One group, two ways of running it
Illustration, names invented.
Three sites, three answers to who's due back.One way of working, and every reply in one inbox.
Why follow-up varies by site
Groups grow site by site, often by acquisition. Each clinic brings its own habits, lists and staff turnover.
Follow-up runs when a particular manager or clinician has time, and stops when they leave.
Programmes run every day from each site's diary, whoever is in.
City clinics hear from patients on WhatsApp; others mostly by phone. One approach fits nobody.
Each site uses the channels its patients answer: WhatsApp, text, email or calls.
Every acquisition arrives with its own system and no follow-up habits.
New sites join on the group's rules, once we can reach their diary.
How it runs
Programmes run every day from each site's diary. Head office sees every conversation, and each site's team steps in when you want them to.
We list each site, its PMS and its team, and agree group rules with any local exceptions.
Across the group
Programmes find patients at every site and message them from their own clinician and site.
Messages
Every reply lands in one inbox. A coordinator approves it; anything clinical goes to that site's team.
Inbox
Approved bookings go into the right site's diary, and reporting covers every site.
Your diaries
Your rules
We agree group-wide rules with you, note where a site works differently, and write it all down so every coordinator follows it.
Start with the sites we can reach, and add the rest as they're ready.
Match each site to the channels its patients answer.
Set follow-up timing by treatment, the same at every site.
Exclude patients your team shouldn't contact, at every site.
Fit and limits
Multi-site follow-up gives every clinic in the group the same programmes. It doesn't change how each site runs its diary.
Questions
Answers reviewed with our product team before publishing. Last updated 12 November 2026.
Ask us your own questionTheir own. Messages come from the patient's own clinician and site, in your group's voice.
No, as long as each one is a system we work with. We read each site's diary and book back into it.
Yes. We start with the sites we can reach and add each one as it's ready, on the same rules.
Yes. We agree group-wide rules and note any local exceptions, such as different treatments or channels.
Our coordinators, from one inbox for every site, or each site's own team. Clinical questions always go to that site's clinicians.
One monthly price per programme, set by your appointment volume across the group. We quote after the call.
Group walkthrough
A walkthrough of each site from your own PMS data: who's due back, who cancelled and who drifted, site by site.
How many sites do you run?