Changing systemsConsolidating onto Nookal
Consolidating onto Nookal
Nookal and your team move the records, site by site. Coherent keeps patient follow-up going across the group, reading each site's old system until it moves and Nookal after it. Recall, cancellations and enquiries carry on while every clinic comes together on one system.
30 minutes. Bring your site list and move dates, not patient details.
One site's move, week by week
Patients due back while that site moves.
With no owner, recalls wait for Nookal, and patients due back in the site's move week go quiet.Follow-up carries on: Coherent reads the site's old system until its move, then Nookal.
What slips in a consolidation
Groups often grow by acquisition, so sites arrive on Timely, PPS, Cliniko or older systems. Bringing them onto one takes months, one site at a time, and follow-up across the group goes uneven.
If only patient details move, Nookal shows no past appointments. Patients due for recall look brand new.
Check the migrated appointment history against the old system before follow-up restarts.
Each old system has its own appointment types, cancellation reasons and labels. Group-wide programmes need one set of names.
Help set up Nookal's appointment types and reasons on the way in, then map each site's old ones.
An acquired clinic's old system may only open on a computer in that clinic, so nobody at head office can see its diary.
Start with the sites we can reach, and add each one as it moves onto Nookal.
The switch plan
Nookal and your team set the migration plan. We fit follow-up around each move, so nothing is sent from a system that's halfway through moving.
List each site, its current system and its move date. Follow-up starts wherever we can already reach the diary.
Across the group
Nookal and your team move the records. New messages pause for that site on its move day; open conversations are still handled.
Move day
We check the migrated history and contact settings against the old system, map appointment types, then restart that site's programmes.
Nookal checks
Once every site is on Nookal, programmes run from one system, and new clinics join on the same rules.
On Nookal
Related guides
Guides for the rest of the journey, from one clinic's switch to recall across the group.
We don't recommend one PMS over another. This guide is for groups that have already chosen Nookal.
How Coherent works with Nookal once every site has moved.
See the Nookal page Old PMSNew PMSThe switch plan for a single clinic moving to a new system.
Read the guide Every siteHow recall runs once every clinic works from one system.
Read the guide Your old systemsCheck that we work with each system your sites are leaving.
See the PMSs we work withFit and limits
Coherent keeps follow-up running while each site moves. Nookal and your team move the records.
Questions
Answers reviewed with our product team before publishing. Last updated 11 November 2026.
Ask us your own questionNo. Nookal and your team move the records. Coherent keeps follow-up running around each move, and checks the result before restarting.
The full appointment history, not just patient details. Recall depends on knowing when each patient last came in.
Yes. We start with the sites whose diary we can already reach, and add each site as it moves onto Nookal.
New messages pause for that site on its move day. Replies to conversations already open are still handled.
Yes. If you keep access for your records retention, we can check the migrated history against it.
Only grant access to each system. We handle the setup in whichever way each one supports, and check it before anything restarts.
One monthly price per programme, set by your appointment volume and covering the coordinators. We quote after the demo, once we know your site plan.
Consolidation planning call
A walkthrough of each site's move, who's due back while it happens, and how follow-up runs on Nookal afterwards.
How many sites are moving?
Changing systemsConsolidating onto Nookal
Consolidating onto Nookal
Nookal and your team move the records, site by site. Coherent keeps patient follow-up going across the group, reading each site's old system until it moves and Nookal after it. Recall, cancellations and enquiries carry on while every clinic comes together on one system.
30 minutes. Bring your site list and move dates, not patient details.
One site's move, week by week
Patients due back while that site moves.
With no owner, recalls wait for Nookal, and patients due back in the site's move week go quiet.Follow-up carries on: Coherent reads the site's old system until its move, then Nookal.
What slips in a consolidation
Groups often grow by acquisition, so sites arrive on Timely, PPS, Cliniko or older systems. Bringing them onto one takes months, one site at a time, and follow-up across the group goes uneven.
If only patient details move, Nookal shows no past appointments. Patients due for recall look brand new.
Check the migrated appointment history against the old system before follow-up restarts.
Each old system has its own appointment types, cancellation reasons and labels. Group-wide programmes need one set of names.
Help set up Nookal's appointment types and reasons on the way in, then map each site's old ones.
An acquired clinic's old system may only open on a computer in that clinic, so nobody at head office can see its diary.
Start with the sites we can reach, and add each one as it moves onto Nookal.
The switch plan
Nookal and your team set the migration plan. We fit follow-up around each move, so nothing is sent from a system that's halfway through moving.
List each site, its current system and its move date. Follow-up starts wherever we can already reach the diary.
Across the group
Nookal and your team move the records. New messages pause for that site on its move day; open conversations are still handled.
Move day
We check the migrated history and contact settings against the old system, map appointment types, then restart that site's programmes.
Nookal checks
Once every site is on Nookal, programmes run from one system, and new clinics join on the same rules.
On Nookal
Related guides
Guides for the rest of the journey, from one clinic's switch to recall across the group.
We don't recommend one PMS over another. This guide is for groups that have already chosen Nookal.
How Coherent works with Nookal once every site has moved.
See the Nookal page Old PMSNew PMSThe switch plan for a single clinic moving to a new system.
Read the guide Every siteHow recall runs once every clinic works from one system.
Read the guide Your old systemsCheck that we work with each system your sites are leaving.
See the PMSs we work withFit and limits
Coherent keeps follow-up running while each site moves. Nookal and your team move the records.
Questions
Answers reviewed with our product team before publishing. Last updated 11 November 2026.
Ask us your own questionNo. Nookal and your team move the records. Coherent keeps follow-up running around each move, and checks the result before restarting.
The full appointment history, not just patient details. Recall depends on knowing when each patient last came in.
Yes. We start with the sites whose diary we can already reach, and add each site as it moves onto Nookal.
New messages pause for that site on its move day. Replies to conversations already open are still handled.
Yes. If you keep access for your records retention, we can check the migrated history against it.
Only grant access to each system. We handle the setup in whichever way each one supports, and check it before anything restarts.
One monthly price per programme, set by your appointment volume and covering the coordinators. We quote after the demo, once we know your site plan.
Consolidation planning call
A walkthrough of each site's move, who's due back while it happens, and how follow-up runs on Nookal afterwards.
How many sites are moving?